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Shipping & Returns

Shipping

The cost of postage and handling for homewares within Australia varies widely depending on the size and weight of the items your order. In most cases, for smaller items, as you add your items to your shopping cart, you will see what your shipping costs will be. For locations very distant from Narrandera or for bulky items, we may need to contact you - see section below.

We use Australia Post's tracked parcel system for a secure and reliable service on all parcels less than 100cm in length. If you aren't home when Australia Post attempt to deliver, they will leave a card and take your items to your local post office for you to collect. For parcels over 100cm in length, we use a courier company to deliver. Let us know if it is ok for the courier to leave the parcel in a safe place out of the weather if you are not home. The courier may charge a redelivery fee if you are not home and they do not have an authority to leave. Couriers can deliver to any street address in Australia so you are welcome to put a work address or that of your local post office if you are in a very rural location.

Local pick up

Local customers are welcome to collect their items from us at 27 East Street, Narrandera. In order to do so, please enter the code  pickup2700  in the promo code box in your cart and click Update. This will remove your shipping charges. If you would like to check before ordering, please contact us and we'll be happy to help.

Then proceed to checkout and pay and then we can keep your items for you to collect. Simply contact us on 02 6959 1338 or sales@corocofurniture.com.au to let us know what day and time you will be coming and we can make sure the items are ready. We are open Monday to Friday, 9am to 5pm.

International, interstate and bulky item shipping

Our shipping calculator will only calculate postage within Australia for regular post only (not Express Post). If you require Express Post or international shipping, please contact us to find out what the additional charges will be and arrange payment.

If you place and pay for an order from an international or interstate location before requesting a shipping quote, we will contact you with a shipping estimate and/or invoice before processing your order. If you are not happy with the shipping estimate, we will refund your payment in full.

Payment

We accept payment through PayPal. Once you confirm your order, you will be directed to the PayPal website where you can either pay with your PayPal account or with a major credit card.

Returns and refunds

We are sure you will be delighted with the quality of the items you order and we endeavour to describe all items as accurately as possible through our product photos and descriptions. However, if you're not happy with the item you receive, please contact us within 10 days to discuss an exchange or refund*. (*Sale items and custom made items excluded unless they arrive faulty or damaged.)

However please choose your items carefully as return postage is at the buyer's expense for change or mind. Returned items must be in unused, brand new saleable condition, in the original packaging with all tags attached. Please ship in protective packaging as goods damaged in return shipping will not be refunded.

Damaged or faulty items

We check all items before shipping but if you should receive an item that is faulty, damaged or not as described, we will offer a full refund or replacement item. Please contact us within 10 days to discuss. We usually request photos to confirm that the item is faulty, damaged or not as described but we do reserve the right to request that items be returned for inspection before issuing a refund. Please ship in protective packaging as goods damaged in return shipping will not be refunded. Once we have received the item back in good order and confirmed the fault or damage, we will refund both the cost of the item and the shipping costs or provide a replacement item.

Any item that is returned used or has been damaged after receipt by the customer will not be accepted for refund. After receipt of the item, storage and return shipping is the responsibility of the buyer.



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